Walmart Lasalle – Security guy mistreated family
Security guard or the guy on the entrance of Walmart Lasalle, mistreated my son, my husband and myself when we went out after shopping for birthday gifts for my youngest son, who celebrated today August 11 and other stuffs for my other children.
After I finished my work, my husband and I together with my eldest son decided to Walmart to buy a Batman toys for my youngest son as his birthday presence, who celebrated his birthday today. Despite of tiredness, I was so happy do shopping as Walmart is my favorite store to buy things for my children and for groceries. besides I promised my youngest son to get the toys he wanted.
Before, we pay the items (toys), my eldest son, asked me if he can have also a gaming headset since his headset was broken. So I said okay, you can have it. We went to pay all the items. My husband scanned first the gaming headset and it marked on the receipt the amount of $70.21. This item was the most expensive marked on the receipt. My son was the one who bring the box. When we went out, the security guy stopped us and took the gaming headset. He asked for the receipt my husband handed it to him. He was still holding the headset. He said while checking, “Oh you have a good price for the head set?”. My husband replied “Yes, it is $70.21. You can see the price on the first line of the receipt and my husband tried to point it to him.
The security guy, continue checking the item one by one and said , “ok you can go”. My husband and I said, “what about the gaming headset?”. He answered us sarcastically, “Oh you want this? You did not pay for it! Pay for it!” then he started to walk away with the gaming headset and our receipt. My husband was mad and told him , you don’t give me back my gaming headset and my receipt I will call your manager.
He stopped and gave back our receipt and the gaming headset, we waited for the manager to come out which we waited for almost 30 minutes. I tried to calm myself down because there were so many people looking at us while my husband was really mad to that guy. We doubt that, that was a manager because he looks like a janitor came from the back of the store. I thought he will solved the ethical issues or misconduct of his employee but he made it worst. He appeared and told us “there is no problem, you have your item, you can leave.”
This is the way, this security guard and manager from Walmart Lasalle treated there customer? Yes, the guy who acted as a manager said “Sorry” but in a sarcastic way while the security guard was laughing. This is unacceptable, no respect. I worked hard to earn money to buy things from this giant store spending thousands of my hard earned money and treated us this way? No respect.